Parkwood Leisure reports record exercise referrals

Parkwood Leisure’s Downham Health & Leisure Centre is seeing record attendance on its Steps to Health exercise referral programme after switching from paper-based processes to a fully digital system, dramatically improving service efficiency and patient outcomes.

Since adopting ReferAll, the exercise referral platform, patient engagement has soared while staff have been freed up to spend more time supporting clients directly. In just four months, initial assessment attendance rates have nearly doubled, rising from below 40 per cent to a consistent 73 per cent.

“By transitioning to a digital platform, our Steps to Health programme has successfully navigated a period of rapid growth while improving the quality of patient care,” said Adam Roberts, PFI Contract Healthy Communities Manager at Parkwood’s subsidiary, 1Life, which operates the centre.

“ReferAll has not just changed our systems; it has changed our culture. We are spending less time behind a desk and more time on the gym floor, which is exactly where our expertise is needed most. The platform encourages patients to take ownership of their referral journey. Clients can update personal information in advance saving time and letting us spend more time working with patients.”